Shipping
Address
Surface Finish Technologies, Inc.
215 Judson Street
Elmira, NY 14901
Ordering
You, as a customer, can send parts to us at anytime to have them processed
to your written requirements. We provide quotes upon request. We
usually quote from information provided on part drawings and can quote on
a rush basis. Most of our customers have open accounts with Net 30
terms. We open new accounts for qualified customers immediately at the
time of the first order.
Your paperwork and record keeping requirements will most likely be unique
to your company. However, you must always provide the required information
we need to execute orders. We perform purchase order and contract reviews
to verify content, completeness and accuracy of the information you provide.
Whether on bills of lading, packing lists, drawings or purchase orders
critical information must be available to us. Typically the best location
for processing and pricing information is the Purchase Order. Shipping
and handling instructions can be included on both packing slips and purchase
orders. Detailed information to determine the effect of our process
on your parts is best located on drawings. For example, we need to
know dimensional tolerances, specifications and material alloys to determine
which process parameters are best suited for your application.
Quotation Disclaimer
We honor all quotes in good faith for up to 6 months. For all prices and products,
Surface Finish Technologies, Inc. reserves the right to make adjustments due to
changing market conditions, manufacturer price changes, errors in communication,
and other extenuating circumstances. All quotations are assuming payments of COD
or Net 30 billing. Any payment greater than 30 days may incur additional charges.
Limitation of Liability
Surface Finish Technologies, Inc. will not be liable for lost profits, punitive damages,
loss of business, even if advised of the possiblity of such damages prior to processing.
Customer agrees that Surface Finish Technologies, Inc. is not responsible or liable for
any amount of damages above the dollar amount paid by the customer to Surface Finish
Technologies, Inc. for services rendered on the part(s).
Important information we need to process your order
Specifications
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We process to hundreds of standards
and specifications; MIL, DOD, FED, ASTM, AMS, AES, SAE, ISO and manufacturer.
Include the specification number, revision and all other designations such as class, type and service condition.
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Certificate of Compliance
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You should always indicate on your purchase
order when certificates of compliance are required.
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Quality and Inspection
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Our quality system has been audited
and approved by many customers. We need to know your inspection requirements
and criteria. Include testing required and not required on your purchase
order. Customers may or may not want all testing that is called for
in a given standard.
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Part Number
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Always identify parts with unique part
numbers. Avoid using descriptions like "Miscellaneous Parts." Part
numbers allow us to bill accurately, provide lot traceability, match a part
to its print and maintain history.
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Process
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Identify the process or processes you
want performed. Please contact us if you have any questions about naming
a process or process characteristics. Our industry is notorious for
naming standard processes with proprietary names. Customers need to
identify critical tolerances, surface conditions and masking requirements
by providing prints whenever possible.
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Thickness
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Most surface finishing processes affect
part dimensions. Allow us to identify critical tolerances by providing
prints when ever possible. Always specify the dimensional change you
expect or the minimum thickness of deposit you require.
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Masking
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Often, multiple processes are performed
on different surfaces of a part or some surfaces are left unfinished. This
is accomplished by masking. We can mask any indicated surface on a
part. Again, it is always best to provide a part print to indicate your
masking requirements.
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Appearance
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If parts are highly cosmetic
or delicate, please indicate this on quote requests, packing lists and purchase
orders. Often there are significant price advantages to bulk processing,
but you may require rack fixturing or special handling to meet your requirements.
If rack marks are an issue for your part, please include
a print or sketch indicating where we can rack the part. A color
sample should be provided if shade and texture are critical. We will
need a range of samples if we need to match color and texture closely.
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Material (Alloy)
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Include a print, whenever possible,
indicating all materials that your part is fabricated from. Also include
the material on the packing list or purchase order that is included with
the shipment of parts to be processed. Make sure the material designation
includes alloy. For example, many prints specify "Aluminum" as the
material. This is not sufficient. An acceptable designation is
" Aluminum 6061-T6". |
Hydrogen Embrittlement Relief
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Hydrogen embrittlement is caused by
the absorption of hydrogen through the surface of steel alloys. Hydrogen
is transported into the tips of cracks in the micro grain structure and accumulates
there eventually degrading the material's strength. Hydrogen embrittlement
can be induced by exposing a part to acid or a plating process. Hydrogen
can be removed or driven off by baking parts at an elevated temperature
for several hours. ASTM B633 (Zinc plating) specifies baking parts
for a minimum of 3 hours at 190°C. Some specifications require
bake times of 24 hours. A general rule is that any part heat treated
to greater than Rc32 or having a tensile strength greater than 1200MPa should
be baked. It is the customer's responsibility to determine the
baking requirements. |
Part cost and value
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Let us know if your parts are of extreme
value or can not be easily replaced. We never plan on having a processing
problem, but in some cases extra care is merited. Surface
Finish Technologies, Inc. will not reimburse any cost incurred by our customer
beyond our processing fee if parts are damaged or lost.
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Turn around required
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Our typical turn around is one to three
days in house. This turnaround can be longer if we have to order special
process materials or there are special setup requirements. Include your
delivery requirements on your packing list and purchase order. We
frequently process orders on a rush basis. Please call if you need immediate
turnaround or emergency service.
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Handling
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No nicking or scratching is important
for many parts. Other parts require bulk handling to reduce cost and
can tolerate minor part to part contact. We designate "Barrel" as bulk
handling and "Rack" as individual part fixturing. If parts are to be
racked and appearance is critical, let us to know where we can rack.
Again, provide a print so that we can determine were to rack based on tolerances,
dimensions and function.
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Packaging
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Packaging is the most important step
in safely returning your completed order. Include packing instructions
on quote requests, packing lists and purchase orders. In general we
will use the same packaging material parts were shipped in to return parts
to you. If parts are cosmetic, delicate or the coating can be scratched
during shipping, we may need to package parts more carefully for the return
shipment. Additional charges will apply if we have to provide additional
packaging materials.
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Shipping
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Include return shipping instructions
on packing lists or purchase orders. We have many shipping options available.
When your order is to be returned via UPS, please include
your UPS account number on your packing list or purchase order. Please
refer to the shipping section for details.
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Billing
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Please include your billing address and
all other billing requirements on your purchase order. Our billing period
will depend on your request or your volume if you have no preference.
We bill weekly, bi-monthly or monthly. Our terms are Net 30 for qualified
customers with open accounts.
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